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It does this by targeting users looking for employee security breaches. Bitfinex, a digital currency exchange, experienced a “minor” security incident caused by the hacking of one of its customer support agents between October 30 and November 5.
Bitfinex’s quick action against phishing attacks. It does this by targeting users looking for employee security breaches. Bitfinex, a digital currency exchange, experienced a “minor” security incident caused by the hacking of one of its customer support agents between October 30 and November 5. While this led to a series of phishing attacks against Bitfinex users, the damage was limited, as it explained in a statement released on November 4.
The statement explained: “A small portion of our customer support boards that contain partial, incomplete and out-of-date information. It was accessed by an individual or group through phishing of a customer support representative.”
Fortunately, the customer support agent at risk did not have “super permissions” that limited their access to support tools and help desk tickets.
Bitfinex was keen to emphasize that its core systems remain unharmed. And no client funds were at risk during this incident. The statement stated: “No server, wallet or database infrastructure was accessed. At no point were the client’s assets on the platform at risk. And the password information remained inaccessible. Most of the affected customers’ accounts were empty or inactive.”
Although Bitfinex announced that the issue was “resolved. But they continue to evaluate the incident and the information at risk. And at the same time they call the customers.
In response to the security breach, Bitfinex quickly alerted law enforcement and is cooperating with investigative authorities to track down the person responsible for the phishing attack. The exchange reaffirmed its record of securing convictions against those who have tried to disrupt its operations in the past.
The incident occurred despite ongoing review of Bitfinex’s security procedures and mandatory cybersecurity training for all employees.
As a precautionary measure to protect users, Bitfinex provided information to raise awareness about phishing scams. The exchange’s commitment to user security is unwavering and they encourage vigilance among their user base.
Founded in Hong Kong in 2012, Bitfinex has been under the leadership of CEO Jean-Louis van der Velde since 2013. CoinGecko’s “Trust Score” index ranks Bitfinex 17th among all cryptocurrency exchanges, with over 800,000 visits across platforms in the past month.
